TRAINING
Latitude Consultant training follows a proven process in order to achieve results:
- NEEDS ANALYSIS - identifying what is required to make a significant difference
- RESEARCH AND DEVELOPMENT – reviewing leading edge concepts for best solutions, taking into consideration your company’s strategy, cultures and learning styles
- DELIVERY – providing an interactive and dynamic educational process
- MEASUREMENT – workbook, pre-post testing and full summary reporting
Whether there is a need to improve the results of a junior manager or to motivate and inspire a senior executive – a training programme can be designed and customised that will achieve those measurable results
EXAMPLE OF TRAINING PROGRAMMES PROVIDED:
- CUSTOMER BASED - Satisfaction index; customer handling; complaint and resolution; call centres
- SALES - Selling techniques; non sales personnel; active selling; acquisition for customer base growth
- PROCESS - Strategy; enhancement support; transfer to workplace
- MANAGEMENT - Leadership; management skills; key performance indicators (KPI)
- HUMAN RESOURCES - Recruitment; selection; performance appraisals; exit interviews
- COMMUNICATION - Internal and external
- ORIENTATION - Introduction to the company brand; values, mission and strategy