TRAINING

Latitude Consultant training follows a proven process in order to achieve results:

  • NEEDS ANALYSIS - identifying what is required to make a significant difference
  • RESEARCH AND DEVELOPMENT – reviewing leading edge concepts for best solutions, taking into consideration your company’s strategy, cultures and learning styles
  • DELIVERY – providing an interactive and dynamic educational process
  • MEASUREMENT – workbook, pre-post testing and full summary reporting

Whether there is a need to improve the results of a junior manager or to motivate and inspire a senior executive – a training programme can be designed and customised that will achieve those measurable results


EXAMPLE OF TRAINING PROGRAMMES PROVIDED:

  • CUSTOMER BASED - Satisfaction index; customer handling; complaint and resolution; call centres
  • SALES - Selling techniques; non sales personnel; active selling; acquisition for customer base growth
  • PROCESS - Strategy; enhancement support; transfer to workplace
  • MANAGEMENT - Leadership; management skills; key performance indicators (KPI)
  • HUMAN RESOURCES - Recruitment; selection; performance appraisals; exit interviews
  • COMMUNICATION - Internal and external
  • ORIENTATION - Introduction to the company brand; values, mission and strategy